1. PREAMBLE
2 – PERSONAL DATA COLLECTION
3 – USE AND TRANSFER OF YOUR PERSONAL DATA
4 – DURATION OF STORAGE OF YOUR PERSONAL DATA
5 – YOUR RIGHTS OF ACCESS, CORRECTION, AND OPPOSITION
6 – PROTECTION OF YOUR PERSONAL DATA
7 – NEWSLETTER
8 – CHANGES OF OUR PRIVACY POLICY
1. Preamble
This document details the global privacy policy of the Hostellerie Saint-Pierre and its website whose address is https://www.hostelleriesaintpierre.com concerning the processing of your personal data.
The term “personal data” means any information about you that makes you directly or indirectly personally identifiable, including your surname, first name, address, telephone number, email address, username, password, cookies, IP address and other information that allows your identification and that you make available to us at any time.
The Hostellerie Saint-Pierre undertakes not to sell, rent or transfer your personal data, which remains for the exclusive use of the Hostellerie Saint-Pierre.
2- Personal data collection
We may collect your personal data when:
– you visit our website;
– you create a customer account on our website or that of our service providers;
– you place an order on our website or that of our service providers;
– you subscribe to the Newsletter;
– you send a complaint, ask a question or send us any other remark;
– you provide us with your personal data on our website or in any other way.
2.1- Contact/account creation form
Through our contact form, or when creating a customer account, we collect the following data about you: title, surname, first name, company name, email address, telephone number, postal address , username, password (encrypted), credit card number.
This data allows us to contact you in case of need or regarding an order. They can also allow us to send you special offers concerning the products of the Hostellerie Saint-Pierre, in a very specific manner.
2.2- Media
If you are a registered user and upload images to our website, we advise you to avoid uploading images containing EXIF GPS coordinates data. Visitors to our website can download and extract location data from these images.
2.3- Cookies
When consulting our site www.hostelleriesaintpierre.com, information may be recorded in files called “Cookies” installed on your computer, tablet or mobile phone.
We may use the following types of cookies:
– Technical cookies relating to the functionalities of our website: they allow you to browse our website, use its functionalities and save your preferences (e.g. date of stay, number of people).
– Website analysis cookies: they allow us to measure visits to our website and your reactions to the products we offer. They also allow us to improve our website.
– Cookies relating to your preferences: when you browse or make purchases online, our website memorizes your preferences (for example, your user name, your language or your geographic location). This simplifies, facilitates and personalizes your browsing experience.
– Cookies relating to social networks: they make it possible to share content from our site with other people. This is particularly the case of the “share” or “like” buttons from social networks such as facebook, twitter, linkedin. The social network providing such an application button is likely to identify you through this button, even if you did not use it when consulting our site. We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information that they may collect through these application buttons.
Most browsers automatically accept cookies, but this is not required. By continuing to browse our website, you accept the use of these cookies. If you want to disable cookies, you will only need to adapt your browser settings accordingly, but you should be aware that by disabling cookies, you may not be able to create an online account or use all the features of our site. Internet.
If you have an account and you connect to our website, a temporary cookie will be created to determine if your browser accepts cookies. Il ne contient pas de données personnelles et sera supprimé automatiquement à la fermeture de votre navigateur.
Lorsque vous vous connecterez, nous mettrons en place un certain nombre de cookies pour enregistrer vos informations de connexion et vos préférences d’écran. La durée de vie d’un cookie de connexion est de deux jours, celle d’un cookie d’option d’écran est d’un an. If you check “Remember me”, your login cookie will be kept for two weeks. Si vous vous déconnectez de votre compte, le cookie de connexion sera effacé.
2.4- Embedded content from other sites
Content on this site may include embedded content (e.g. videos, images, articles; iframes…). Le contenu intégré depuis d’autres sites se comporte de la même manière que si le visiteur se rendait sur cet autre site.
Ces sites web pourraient collecter des données sur vous, utiliser des cookies, embarquer des outils de suivis tiers, suivre vos interactions avec ces contenus embarqués si vous disposez d’un compte connecté sur leur site web. This is particularly the case for online booking.
3- Use and transfer of your personal data
Your personal data is collected and processed in order to:
– Process and fulfill the orders you place on our website;
– Process and resolve all your complaints or questions relating to your past or future orders, your customer account or our brand;
– Manage the creation and maintenance of your customer account;
– Monitor, develop and improve our website;
– Respond to your requests and the information obligations related to their execution (eg: Order, order cancellation);
– Respecter le cadre légal (factures conformes, respect de la loi);
– To offer you offers that may be of interest to you and at a convenient time; Example: informing you of special offers;
– Invite you to events that may be of interest to you;
– Vous proposer de répondre à des enquêtes à des fins d’amélioration de services.
This processing is implemented in accordance with the regulations in force, with your agreement and for the purpose of offering you our products and services in accordance with the T&Cs that you have previously accepted.
We store your personal data in the European Economic Area where our website servers are located. We undertake not to transfer your personal data outside the European Union.
4- Duration of storage of your personal data
For the processing of personal data relating to the management of e-commerce customers, including in particular the management of customer relations, the management of marketing campaigns, the management of defective products and the tracking of packages, we will apply the following retention periods:
– Personal data relating to customers: duration of the contractual relationship increased by the legal limitation periods, i.e. 5 years.
– Data relating to non-customer prospects: 3 years from the last active contact with our brand.
– Purchase and browsing history cookies: 13 months.
5- Your rights of access, correction and opposition
You have a right of access to your data, rectification and erasure of your personal data. You also have a right to limit processing, a right to portability and a right to object.
You also have the right to define its directives relating to the storage, erasure and communication of your personal data after your death in accordance with article 40-1 of the Data Protection Act.
We will do what is necessary to respond satisfactorily to your requests. Si, If, for whatever reason, you consider that our response is not satisfactory, we inform you that you can lodge a complaint with the CNIL.
If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we have about you, including those that you have provided to us. Vous pouvez également demander la suppression des données personnelles vous concernant. Cela ne prend pas en compte les données stockées à des fins administratives, légales ou pour des raisons de sécurité.
5.1- Contact information
You can exercise your rights or exercise the possibility of withdrawing your consent to the processing of your personal data at any time by logging into your customer account, by sending us an email at reception@hostelleriesainpierre.com or by writing to us at:
Hostellerie Saint-Pierre
6 chemin de la Digue
27430 Saint-Pierre-du-Vauvray – FRANCE
6- Protection of your personal data
Access to personal data collected is limited and secure.
– It is restricted to the manager of the online store, the person responsible for processing orders and the webmaster who are in charge of the marketing and commercial processing of your personal data or who are in charge of enforcing your rights (information, modification, withdrawal ). They only have access to the data they need for their duties.
– The data is stored in a database whose access is secure and can be deposited on the Netmessage emailing platform used for our possible information newsletters. Only the data necessary for marketing campaigns are deposited. Their privacy policy can be accessed here: http://www.netmessage.com/wp-content/uploads/2018/03/LINK-Privacy-Notice-Avis%20de%20confidentialit%C3%A9.pdf
They are not recipients, but the data passes through their servers:
– Netmessage: Professional email routing platform.
– Hexatom: Host of our website and our database.
7- Newsletter
You can subscribe to the Newsletter of the Hostellerie Saint-Pierre and thus choose to be informed, at regular intervals, of the offers offered by our company or our partners.
You can unsubscribe from this newsletter at the bottom of each newsletter.
8- Changes of our Privacy Policy
We reserve the right to modify our privacy policy, in compliance with the laws in force regarding the protection of personal data. In this case, the modifications of our privacy policy will be indicated here.
